FAQ

FRM (Facility Resource Management) is a class of platforms designed to plan, control, and execute all technical resources and operations within facilities in one unified system.
Unlike traditional Service Desk solutions, FRM focuses not only on maintenance or ticketing, but on the full operational reality of engineering services – assets, materials, documentation, field work, and collaboration with clients.

An FRM platform connects:
- transparent collaboration between service providers and clients
- equipment lifecycle and movement tracking
- maintenance and repair planning (repairs, upgrades)
- execution of work in the field with photos and confirmations
- up-to-date technical and project documentation
- transparent collaboration between service providers and clients

In practice, FRM acts as an ERP for facility and engineering operations, bringing resource planning, operational execution, and technical data into a single, structured environment.

FRM (Facility Resource Management) and BMS (Building Management System) solve different problems and operate on different levels.

BMS focuses on real-time control and automation of building systems. It monitors sensors and directly manages equipment such as lighting, power, and climate systems. FRM focuses on operations, resources, and execution. It manages how engineering work is planned, performed, documented, verified, and coordinated between service teams and clients.

FRM (Facility Resource Management) and HelpDesk systems operate on very different levels.

HelpDesk systems are designed to receive, register, and route requests.
They focus on communication, ticket handling, and response workflows.
FRM systems are designed to manage the full operational reality behind those requests – assets, resources, execution, documentation, and collaboration.

FRM (Facility Resource Management) and FMS (Field Management System) focus on different scopes of service operations.

FMS systems are designed to manage field activities.
They focus on organizing on-site work: task assignments, routes, technician actions, and field reporting.

FRM systems are designed to manage all that FMS does plus the entire resource and operational layer behind field work — assets, materials, documentation, lifecycle history, and collaboration between service providers and clients.